Close-up of a person applying a return label to a package – symbol of fast return service.

Professional returns service for furniture and furnishings The way back to the manufacturer – we make returns easy.

Large and bulky furniture is not only transported safely to the end customer—we also take care of the entire return process on request. If a customer is not satisfied with the goods they have ordered, we arrange for the return transport for various manufacturers in a reliable, transparent, and timely manner.

Your partner for an efficient furniture returns service

Whether you are a furniture retailer, online shop, manufacturer, or logistics partner, our returns service ensures fast, transparent, and professional processing so that you can concentrate on your core business.

For a mattress manufacturer, for example, we take care of the entire returns logistics process. From receipt and provision of the mattress cover to collection from the customer, we act as the central point of contact for all parties involved.

We take care of:

  • Route planning and scheduling appointments
  • Contacting and coordinating with the end customer
  • Notification and collection directly from the customer
  • Condition check and detailed documentation
  • Temporary storage and, if necessary, reconditioning
  • Return delivery to the central warehouse or manufacturer
  • Organization of repairs or professional disposal

We will collect and document even damaged or incomplete furniture. On request, we can also organize repairs or professional disposal.

Two people at a desk signing a contract.

Efficient returns service with smart processing:

An icon showing a clipboard with a checklist and a pen, symbolizing flexible appointment scheduling for a returns service.

Flexible appointment scheduling

An icon showing a person's head with a headset and microphone, symbolizing transparent communication for a returns service.

Transparent communication

An icon showing a globe and a circular line with dots, symbolizing digital interfaces for the simple integration of a returns service.

Digital interfaces for easy integration

An icon showing a magnifying glass, symbolizing tracking systems for a complete overview of a returns service.

Tracking systems for a complete overview

An icon showing a cogwheel with a checkmark and circular arrows, symbolizing professional handling by an experienced logistics team for a returns service.

Experienced logistics team for professional handling

Frequently asked questions (FAQ) about the returns service

Which companies are suitable for the returns service?

The service is particularly relevant for furniture retailers, online shops, manufacturers, and logistics partners who regularly deal with returns of furniture and furnishings.

What services does the DACHSER & KOLB returns service include?

Our returns service includes collection from the end customer, condition inspection, documentation, temporary storage, reconditioning if necessary, and return delivery to the central warehouse or manufacturer.

Can damaged furniture also be returned via the returns service?

Yes, we also collect damaged or incomplete furniture and document its condition in detail. On request, we can also organize repairs or professional disposal.

How quickly does the return service pick up items?

Usually within a few business days, depending on the region and volume. We offer flexible scheduling and transparent communication to ensure smooth processing.

How does the DACHSER & KOLB returns service help optimize returns processes?

Through digital interfaces, transparent tracking systems, and an experienced logistics team, we help you process returns efficiently, cost-effectively, and in a customer-friendly manner—for greater satisfaction and less effort.

We are at your service

Were we not able to answer your questions?

Then please do not hesitate to contact us.

DACHSER & KOLB: Nikita Fröhlich

Why is a professional moving company worthwhile?

Moving on your own can quickly become a burden—physically, in terms of time, and financially. With an experienced moving company, you not only save time and stress, but also benefit from efficient planning, insured services, trained staff, and customized offers.

Why DACHSER & KOLB is the right choice

Conscientious Professionals

When it comes to professionally painting rooms, laying new flooring, connecting closet light fixtures, installing a new sink or cleaning rooms, we are able to provide you with the appropriate craftsman or specialist for every possible need.

Kitchen Assembly

Our Employees are well experienced in the dismantling and reassembly of kitchens from many well-known manufacturers, including the installation of all electrical appliances and any required amendments, along with new assemblies and redesigns that may be required.

Kitchen Assembly

Our Employees are well experienced in the dismantling and reassembly of kitchens from many well-known manufacturers, including the installation of all electrical appliances and any required amendments, along with new assemblies and redesigns that may be required.

We had two top guys for our move abroad! No damage and as fast as usual 5 men!

Google on 16.09.2023

My move went very well from the beginning to the end. Very good advice, my appointments were scheduled quickly and the moving team was very friendly and careful. Thank you very much.

Google on 20.08.2023

Dachser & Kolb is just great. We moved within Bavaria, under time pressure, quickly found an apartment, signed the lease and within 4 weeks we were able to move in. Dachser & Kolb made it happen. From the first contact, to video inspection of the old apartment because of which furniture must be prepared and how much volume in total. Loading list, scheduling, everything went smoothly and without a hitch. Each employee there has his area of responsibility and therefore the competence in the whole process. All employees very nice. Dachser & Kolb guided us smoothly through the move. We are thrilled and can't thank the company enough.

MyMovingReviews on 19.09.2023

My family is very busy with kids and job, so we wanted a moving company to take care of everything. We had real stress with the apartment search and planning the move 500 km away. Dachser & Kolb really had a very extensive move with us, children, kitchen, four rooms and basement. Then I made a request in the price calculator and immediately got a price sent to me. The following day an employee called me and we made an appointment for a video inspection. That went super easy in the home office. The other offers from other companies were all more expensive or dubious. In some cases I had the impression that they were not large professional companies like Dachser & Kolb. There I always had a contact person in the office. On moving day, the guys came. Super nice, in a good mood and hardworking. I'm very particular and wanted everything done correctly and no surprises. But the guys were all in such a good mood and got right to work packing everything up nicely. Even the furniture on the truck. Kitchen disassembly and assembly was also no problem for the installer. They were professional, had good ideas when things got tricky and had fun. We had coffee and lunch in the garden and we felt really comfortable. We then paid the bill after the move, with no extra charges or anything else. I think Dachser & Kolb are top and will move with them again next time.

Umzugsfirmencheck on 06.07.2023

On Friday, Aslan and his troupe were on duty with me in Kempten. I am still thrilled about the professionalism, commitment, friendliness and respect they showed me. I can recommend this team with a clear conscience. They took all the stress out of the move.
Should you ever read this, dear team, I say again:
THANK YOU VERY MUCH, YOU ARE GREAT!

GoLocal on 16.07.2023

We are highly satisfied

The move was fast, the staff is flexible and our things are fine. Thank you!

KennstDuEinen on 01.03.2023

Dachser&Kolb accompanied me during the move for the 2nd time. I am very satisfied with the organization, the process and the services. I can only recommend the company.

Google on 24.08.2023

We had two top guys for our move abroad! No damage and as fast as usual 5 men!

Google on 16.09.2023

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